Allstate - Unable to change agents
current agent will not sign release so I can get better service. told this is policy of allstate esp with commercial policy.
have been loyal customer for over 50 years with life, autos,renters,boats. Family has used allstate for years,but I will not rec allstate to anyone as they do not seem to care about good old fashion customer service. have to always argue with office staff and claims. non-requested items often show up on statements.
trouble canceling coverage. trouble adding new autos.no call backs. rude staff. staff with poor people skills.
in poor hands with allstate. they love to take your money and give you poor service in return
Reason of review: Poor customer service.
Preferred solution: new agent.
Allstate Cons: Customer treatment, Appauling customer service, Poor treatment.
Location: Detroit, Michigan
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Going through the exact same thing right now. Signed up with All State 2 months ago - have a TOTAL crook for an agent (who keeps fraudulently changing the description of my house to increase my premium) and I have complained to corporate multiple times about it and they won't let me change agents (nor do they fire the crook) I am now changing insurance companies (to get away from All State) and then I will be reporting both the agent and All State to the state board that oversees insurance. STAY AWAY FROM THIS COMPANY!!!!!!!!
Sorry you had this happen to you - but glad you reported them and changed insurance companies. I hope the OP did likewise.