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1.4 Based on 128 reviews
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  • Customers like
    • When i cancelled my auto insurance with them 3
    • 1st 40 years with them 3
    • Initial application service 2
  • Customers don't like
    • Customer treatment 11
    • Appauling customer service 8
    • Adjustment process 5

I experienced horrible customer service in all aspects. Watch out for Davin Risk and Jeff Anderson who do nothing to help their clients.They lured me in with low rates and then increased my rate multiple times due to errors on their end. (they play *** each time and they never know how it could've happened AGAIN) I experienced 4 rate increases over a 6 month time span! They ignore phone calls, voice mails and emails. After numerous attempt to... Read more

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I was rudely spoken to by Authur with Trevor Roseberry agent. Unacceptable i have switched to another agent.

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A man named John called me from pt Jeffers NY , 631-791-7574 he started out nice but I informed him that I was happy with the insurance I have right now he hung up on me mid sentence , when I returned a call to ask why so rude he stated this is not Allstate, I have caller ID, I KNOW IT WAS HIM, I recognized his voicemail I wonder is this the type of person or people you want to work representing your company, I think not, I sincerely hope some... Read more

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I have been an Allstate customer over 25 years. I am seeing statements like these at the beginning of many of these complaints and warnings. Hmm, it appears that Allstate would rather get new business at higher rates than maintain their existing customer base. We found out that 2 out of 4 of our proof of insurance cards for our vehicles had the wrong VIN numbers - one being a completely different number. It took weeks and several attempts by our... Read more

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allstate has charged me 1999.00 for a1000 sq ft home,had trouble with masonry chimney,shyster joe at allstate said "we didn't build the house"what a arrogant *** joe is!!!and my policy covers hail and wind only,talk about a bunch of criminals,*** ALLSTATE.!!!!!!cmon down joe you *** behind a desk jackoff I've got something for thieves like yourself.***!hope you enjoy your sales bonuses,how many people have you screwed 1000 or so,carma is heading... Read more

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Changed my auto insurance to allstate to save money. They then proceeded to raise my rate by 40 dollars per month. They are nothing but crooks. My wife and I have a flawless driving record. I am going to switch my insurance back to another company and never do business with them again.

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The pipes wore out in my crawlspace flooding raw sewage under the house. Allstate would not cover a dime. It cost me over $6000 out of my own pocket. Do not insured with Allstate. You will be in bad hands. Read more

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Rates went up past 2 times policy renewed. We had no accidents or tickets in past 10 years. Don't deal with these *** clowns Read more

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On 8/9/2016 i was involved in an accident with a driver that is insured by Allstate. The driver was issued a citation for improper lane change and was found to be at fault for this accident. Today is now 9/12/2016, over a month since the accident. My car has been sitting in the garage not drive-able since then. Allstate sent an appraiser out to see the vehicle but still i go with out it being repaired. Allstate has not provided a rental or... Read more

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I have had insurance with Allstate for over 12 years. I saw the commercials about getting a check for good driving. I never got any. I called my agent and they had no answer, none. Then last year I had a small accident. About 1,000 dollars damage total. They say they do not raise your insurance if you have an accident. Mine went up by$250 per year. I called my agent and they said my rate did not go up, I just lost my good driver discount. Duh.... Read more

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