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My roof was storm damaged in March 2017. I alerted AllState and submitted a claim.

Allstate sent one of their new claims adjusters to my home. Before he even entered my yard, he told the contractor that he was working with that "we're not going to pay for this roof". My contractor heard it as well. I initially had storm damage before around 4-5 years ago.

I got my roof repaired then. Just this year my roof suffered incredible amount of damage from a late march storm. After the adjuster came in my home, I along with my contractors showed him the internal damage that was done, and also my contractor along with the contactor that was there with the claims adjuster noted that my roof needed replacement. This guy (Stephen) is trying to make a name for himself with Allstate.

I contacted Allstate after this guy said "your claim is denied". I have made several contacts with my local agent here in Bartlett, TN and they are reluctant to take care of my roof. I have been with Allstate for almost 25 years and to be treated like this is devastating. I would encourage anyone who considers Allstate for home insurance to not waist their time and to go to another insurance company.

I have had it with Allstate. I will be dropping them and encourage others to do so as well.

Reason of review: Poor customer service.

Monetary Loss: $14500.

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Guest

Allstate sucks

Iviana Vfm

Allstate is a VERY dishonest company. We have been contacting roofing companies all over Texas and they all say that Allstate will always try to NOT pay the full amount.

In our case we are close to the closing date and hired a company that specializes in working with insurance companies and Allstate continue to not respond hoping that we will replace the roof before their adjuster can get time to assess the roof and if it's been replaced then the adjuster will report "no damage" and Allstate will deny the claim and you are out the price of roof. We are in the process of finding a substantial law firm that will initiate a class action lawsuit to get some of ours and your money back Mara Burks Amarillo Texas

Guest

I went through the same problem `with allstate,, they are worthless helping their customer! I know know for a fact "47" years with this company,,oh that s it, they arent a company anymore they are

a bunch of stock holders trying to make a lot money on us and pay nothing..

I went through the same process on roof here in Arkansas, they didnt want to pay for any damages caused by the straight line winds that struck here in March,,they thought! They said my roof needs to be replaced, it s over due,,not quite the mfg warranty stated 25year and wasnt scheduled to be replaced for another 4 years..When a tree bends over and its branches wip with the wind thats wind damage not age...

so much for allstates secret underwriter inspectors.

I filed a charge against them with the states

attorney generals office and with the states insurance commisioner office here, that seems to really got them off their duff,,and you know? right after they completed their contract of insurance

I cancelled them..they are not for their customers "their hands are in your pockets with allstate"..

go somewhere else to get your insurance they over charge for their worthless service..

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