Pretoria, Gauteng
Not resolved

Tracy Drott

Related: Allstate Insurance - Allstate added drivers that are no relation to me or live with me

Agency Owner


12540 Bandera Rd. #209

Helotes, TX 78024

My name is Hung Tran. I purchased Allstate auto insurance policy thru Tracy Drott, an agency owner located at 12540 Bandera Rd. Ste. 209, Helotes , TX 78023. I have my policy with Allstate for a few years, and I had set up the Autopay system which withdraw from my bank account monthly. Recently I had been moving around a few times and I changed my bank account; therefore, my policy was cancelled. On September 13, 2016, I called Adela who works for Tracy, and sent her my bill to prove of residency and registration of Acura to prove if ownership. I also gave her credit card information to charge for my insurance policy. Evidently Adela forgot to complete writing my auto policy, and I didn't know my auto insurance was cancelled until I called on October 14, 2016 to get a quote for my home insurance. Adela forgot to finished writing my policy caused me to pay extremely high rate on my new policy; it's Adela's fault, and both Tracy and Adela didn't want to resolve the issue. I don't think that is right thing to conduct a business. Please help me? Thank you.

Hung Tran


Review about: Auto Insurance Case.

Review #940796 is a subjective opinion of a user.

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Price Affordability
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Exchange, Refund and Cancellation Policy
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Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

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